Senior Production Engineer

Title: Senior Production Engineer

Location: Bangalore

About DataNimbus:

At DataNimbus, we are on a mission to redefine how organisations leverage Data and AI to drive growth, innovation, and efficiency. Our pioneering products, such as DataNimbus Designer (a cloud-native ETL designer), datanimbus.io (a comprehensive data and integration platform), finhub.ai (payment modernization platform) empower businesses to simplify complex workflows, adopt cutting-edge technology, and achieve sustainable scalability.

With headquarters in the U.S. and offices in India and Canada, DataNimbus operates globally, fostering a culture of responsible innovation, adaptability, and customer-centricity. We pride ourselves on being a trusted partner for customers navigating the complexities of Data+AI and payment modernisation.

Why Join DataNimbus?

At DataNimbus, we believe in shaping a sustainable, AI-driven future while offering an environment that priorities learning, innovation, and growth. Our core values—Customer-Centricity, Simplicity, Curiosity, Responsibility, and Adaptability—are the foundation of our workplace, ensuring every team member can make a meaningful impact. Joining DataNimbus means being part of a dynamic team where you can:

• Work with cutting-edge technologies and revolutionise workflows in Data+AI solutions.
• Contribute to solutions that are trusted by global businesses for their scalability, security, and efficiency.
• Grow personally and professionally in a culture that values curiosity and continuous learning.
• If you’re passionate about innovation, ready to solve complex challenges with simplicity and eager to make a difference, DataNimbus is the place for you.

What do we want you to do:

• Investigate and identify solutions to raise support incidents.
• Investigate root cause for problems through effective collaboration between internal and external stakeholders.
• Diagnose and troubleshoot technical issues.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track tickets through to resolution, within agreed SLA.
• Talk clients through a series of actions, either via phone, email or chat, until the issue is resolved.
• Properly escalate unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Refer to internal databases or external resources to provide accurate solutions.
• Ensure all issues are properly logged.
• Prioritise and manage multiple open issues simultaneously.
• Work closely with software engineers and development teams to identify and resolve potential issues and defects.
• Document all issues and their solutions to help future efforts in the design and implementation of our software products.
• Handle and store confidential customer data, including logs and other sensitive information, in compliance with internal policies and data protection regulations.

What would help make your case:

• Experience – 5 years.
• Education – B.Tech or equivalent bachelor’s degree in computer science.
• Experience with using ITIL software for incident management eg: ServiceNow, FreshDesk, BMC.
• Knowledge of the Incident/Ticket management process.
• Experience working with REST API and hands on experience in using API clients like POSTMAN.
•  Experience with one or more programming/scripting languages.For example, some knowledge of Kubernetes, angular js, node js. MongoDB, Linux Etc.