Account Manager

What do we want you to do:

• Works as a member of a sales team to sell assigned products or services to identified
  key accounts.
• Proactively reaching out to internal stakeholders to build and strengthen existing
  and new relationships.
• Effectively work cross-functionally across the organization to shape DataNimbus’s
  solutions to meet customer needs
• Coordinating and managing all relevant stakeholders, including the support team,
  customers, and other teams that are involved in operations.
• Ask customers targeted questions to quickly understand the root of the problem
• Solicits and maintains a network of prospects.
• Stay up-to-date with new features and product launches
• Monitor and report on sales performance analytics
• Properly escalate unresolved issues to appropriate internal teams
• Be accountable for increasing revenue and stickiness of your customers
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate solutions
• Work closely with software engineers and development teams to identify and
  resolve potential issues and defects
• Identifying gaps in the sales process and amending it accordingly
• Understanding of sales performance metrics
• Mining existing relationships
• Draft, structure and negotiate/back-channel SoWs
• Working with US teams

What would help make your case:

• Education – B.Tech/BSc or MBA in Marketing/Finance
• Proven 2+ years work experience as a Sales account executive
• Banking, Finance, or Software background is preferred
• Ability to take ownership of all the feature/module, its related activities and build a
  process around it with minimal hand holding
• An ability to market and promote the support services and to advocate for
  necessary resources, support, and appreciation for the support team.
• Good understanding of DataNimbus products and services

People skills to have –

• You have to put people, their real needs and experiences first.
• You must listen first and then act. Patience is a key virtue for this role.
• You must communicate clearly and effectively – both in verbal and written.
• You must be able to think on your feet and rapidly learn new technologies and
  skills.
• You must be disciplined and have a commitment towards set timelines.
• Requires negotiation and communication skills, both written and verbal
• Ability to build relationships with strategic client and industry thought leaders

Pluses:

• Experience in projects around data
• Experience in projects around payments
• Experience in projects around AI/ML