Frontend Engineer

About DataNimbus
DataNimbus is a pioneering enterprise and payments modernization company, offering
innovative solutions to orchestrate financial journeys for businesses worldwide. With an
unwavering commitment to unlocking the value of automation and data science to
increase revenue and reduce operational costs and risks,, DataNimbus is at the forefront of
driving innovation within the payments industry.

The DataNimbus platform consists of two enterprise-grade pieces that solve the
smart-contracts and payments puzzle:

FinHub: intelligent payments platform, with a comprehensive suite of features including
powerful APIs, advanced workflows, robust rules engine, and efficient data management
and data integration capabilities for seamless connectivity and enhanced payments
orchestration. Key products here include escrow automation, virtual accounts/ledgers,
payouts, collects and remittances.

DataNimbus.io: low-code intelligent automation platform for managing and integrating
data in the enterprise, allowing citizen developers to build and deploy complex,
sophisticated data journeys effortlessly.

Our Expert Services:
Data Science: leverage cutting-edge technology to analyze vast amounts of data and
derive valuable insights.

Data Engineering: delivering robust and scalable solutions to manage and process data
efficiently. Our advanced technology, data.stack, seamlessly handles over 80% of backend
workloads.

Enterprise Modernization: empowering businesses to modernize legacy and upgrade
their platforms for enhanced performance and agility.

Why join DataNimbus:
At DataNimbus, we are committed to pushing the boundaries of what is possible in the
world of payments. Our forward-thinking solutions pave the way for a smarter and more
agile future. Collaborate with a dynamic team of experts and work on groundbreaking
projects that shape the future of digital commerce. Embrace the future of payments
modernization and become a catalyst for change with us.

Our core values of Creative Solutioning, People First, Collaboration, and Transparency form
the foundation of our vibrant and inclusive work culture. We believe in providing strong
learning and growth opportunities to all our team members, making it an ideal place for
anyone joining the company.

What do we want you to do:

  • Investigate and identify solutions to raised support incidents
  • Investigate root cause for problems through effective collaboration between internal
    and external stakeholders
  • Diagnose and troubleshoot technical issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track tickets through to resolution, within agreed SLA
  • Talk clients through a series of actions, either via phone, email or chat, until the
    issue is solved
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate solutions
  • Ensure all issues are properly logged
  • Prioritize and manage multiple open issues simultaneously
    • Work closely with software engineers and development teams to identify and
      resolve potential issues and defects
    • Document all issues and their solutions to help future efforts in the design and
      implementation of our software products


What would help make your case:

  • Experience working with REST API and hands on experience in using API clients like
    POSTMAN
  • Experience with one or more programming/scripting languages
  • For example, some knowledge of Kubernetes, angular js, node js. MongoDB, Linux
    etc
  • Education – B.Tech or equivalent bachelor’s degree in computer science
  • Experience – 2+ years
  • People skills to have –
    • You have to put people, their real needs and experiences first.
    • You must listen first and then act. Patience is a key virtue for this role.
    • You must communicate clearly and effectively – both in verbal and written.
    • You must be able to think on your feet and rapidly learn new technologies and
      skills.
    • You must be disciplined and have a commitment towards set timelines
Job Details

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